Effective Date: July 1, 2026
Website URL: https://hiwebenterprise.com/
At HiWeb Enterprise (“we,” “our,” or “us”), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or interact with our automated social media integration services, applications, and tools (collectively, the “Services”).
Please read this Privacy Policy carefully. By accessing or using our Services, you consent to the data practices described in this policy.
1. Information We Collect
We may collect information about you in a variety of ways depending on how you interact with our platform and social media integrations:
A. Information Provided Directly by You
- Contact Information: Name, email address, phone number, or company details provided when you submit forms on our website or register an account.
- Customer Support Data: Information or context you submit when communicating with our support team or via live chat.
B. Information Collected via Social Media Integration (Meta / Facebook / Instagram APIs)
When you interact with our official social media handles, posts, or messaging components, our automated backend engine (operating via the official Meta Application Programming Interfaces) processes specific data streams:
- Public Engagement Data: Text content from public comments left on our posts, reels, or carousels, alongside your public social handle and public profile identifier.
- Messaging Data: Text, media, and context sent within direct messaging (DM) threads initiated by you.
- Platform Identifiers: Platform-scoped user identifiers (such as Instagram Scoped User IDs or PSIDs) provided natively by Meta to safely route automated responses.
2. How We Use Your Information
We utilize the collected information strictly to maintain, optimize, and safely operate our services in full compliance with social media platform guidelines. Specifically, we use this data to:
- Deliver automated context-aware customer support, answer frequently asked questions (FAQs), and manage interactive customer engagement flows.
- Process requested resources (such as sending links or educational assets via DM following a keyword-triggered comment).
- Safely route customer escalations from automated bots to human support representatives.
- Maintain accurate internal lead registration tables and update our relational CRM databases.
- Monitor systemic message volume to enforce rate limits and prevent spam-like messaging behavior.
We do not use data collected through Meta APIs to compile personal behavioral profiles, nor do we use it for targeted advertising outside of our direct business operations.
3. Data Sharing and Disclosure
HiWeb Enterprise does not sell, rent, or trade your personal data to third-party data brokers or marketing firms. We only share information under the following limited conditions:
- Designated CRM & Operational Infrastructure: Data may be routed through our secure, self-hosted automation infrastructure (such as local database storage pipelines) to log structural lead variables securely.
- Compliance with Law: We may disclose your information where required by asset sub-laws, judicial proceedings, court orders, or formal legal processes.
- Protection of Rights: We may disclose information to protect the safety, properties, or core systems of HiWeb Enterprise against malicious activity or platform rule subversions.
4. Data Retention and Security
We employ industry-standard physical, electronic, and administrative security measures within our server infrastructure to insulate your data from unauthorized access, loss, or alteration.
Data captured via real-time social webhooks is retained only as long as necessary to complete the transactional interaction loop or maintain necessary customer records within our internal database. Any message history cached within volatile system memory is routinely purged to reduce platform data footprint exposure.
5. Third-Party Platform Compliance (Meta / Instagram)
Our applications work explicitly in coordination with the Meta Platform Guidelines. We actively enforce the following compliance parameters:
- Transparency: Our automated chat systems explicitly disclose their automated nature upon the initialization of a direct message thread.
- Messaging Windows: Our automation loops strictly adhere to Meta’s standard 24-hour business messaging response thresholds. No outreach sequences will be programmatically issued outside of this window without explicit, out-of-band user authorization.
6. Your Rights and Meta Data Deletion Requests
You have the right to request access to, modification of, or complete deletion of any personal data held by HiWeb Enterprise.
How to Request Meta/Instagram Data Deletion:
In accordance with Meta Platform Rules, users who have interacted with our Instagram or Facebook app integrations can request the deletion of their user data at any time by following these explicit execution steps:
- Navigate to your personal Facebook/Instagram Profile settings page.
- Go to Settings & Privacy $\rightarrow$ Apps and Websites.
- Locate the active integration tool associated with HiWeb Enterprise and click Remove.
- To completely purge all historical conversational metrics, lead parameters, or transaction rows from our databases, please send a formal email request directly to our privacy officer at: privacy@hiwebenterprise.com with the subject line “Data Deletion Request”.
- Upon receipt and verification of your platform scoping details, our engineering team will execute a master database purge script to erase all records associated with your profile within 48 business hours.
7. Changes to This Privacy Policy
We reserve the right to modify this Privacy Policy at any time to reflect rolling framework updates or shifts in official Meta API requirements. Any modifications will become effective immediately upon posting the updated text to this exact URL route on our website. Your continued use of our Services following updates constitutes acceptance of the modified guidelines.
8. Contact Information
If you have questions, comments, or regulatory concerns regarding this Privacy Policy or our data processing architecture, please contact our data plane operations team at:
HiWeb Enterprise Email: privacy@hiwebenterprise.com
Website: https://hiwebenterprise.com/
Next 3 Concrete Actions for Your Setup
- Publish the Live Page: Copy the drafted text above, create a clean dedicated page layout route on your web server (e.g.,
https://hiwebenterprise.com/privacy-policy), and verify that the page renders publicly with no login walls. - Bind the URL inside your Meta App: Log into your dashboard at
developers.facebook.com, open your app settings panel, and paste the exact live URL link into the mandatory Privacy Policy URL and User Data Deletion Callback/Instructions configuration fields. - Validate the Live View: Confirm that clicking the privacy link from within a test Facebook login screen window properly lands on your active website to ensure it passes Meta’s automated compliance review checks during your production app submission